Privacy Policy
1. Introduction
This privacy collection notice applies to the activities of the following entities:
Ad Astra Financial Group Pty Ltd
Ad Astra Financial Services Pty Ltd
Ad Astra Corporate Advisory Pty Ltd
Ad Astra Capital Markets Pty Ltd
In this policy, “Ad Astra”, “we”, “our” and “us” refers to the entities listed above.
Ad Astra are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). A copy of the APPs is available from the Office of the Australian Information Commissioner.
2. What is personal information
Personal information means information or an opinion that identifies an individual.
Given the nature of our business, most information we collect relates to corporate clients. However, we may collect personal information about individuals in the course of providing our services.
3. What information we collect
The types of personal information we may collect include:
name and contact details (email, phone number)
professional details (e.g. employer, position)
identification information where required (e.g. for compliance checks[including AML/CTF checks])
communications with us
website usage data (e.g. IP address, browser type, pages visited)
We generally do not collect sensitive information unless:
it is required by law or regulatory obligations; or
you have consented to its collection.
4. How we collect personal information
We collect personal information in a number of ways, including:
directly from you (meetings, phone calls, emails, forms)
from your organisation or representatives
from third parties (e.g. service providers, regulators, public registers)
through our website (including cookies and analytics tools)
Where reasonable and practicable, we collect personal information directly from you.
5. Why we collect personal information
We collect and use personal information for purposes including:
providing our advisory and corporate services
managing client relationships
complying with legal and regulatory obligations [including AML / CTF checks]
internal administration and risk management
improving our services
We may also use your information for related purposes where you would reasonably expect this.
6. Disclosure of personal information
We may disclose personal information to:
employees, contractors and related entities
external advisers (legal, tax, compliance)
service providers (including IT, cloud hosting and software providers)
regulators, government authorities or courts (where required)
other third parties where you have consented
We do not sell personal information.
7. Overseas disclosure
Ad Astra's core Microsoft 365 environment is hosted within Australian Microsoft regions. Where third-party providers are used, Ad Astra takes reasonable steps to ensure personal information is handled in accordance with the Privacy Act.
8. Direct marketing
We do not generally use personal information for direct marketing.
If we do send communications of this nature, you may opt out at any time by contacting us or using the unsubscribe option where available.
9. Cookies and website analytics
Our website may use cookies and similar technologies to:
understand how the website is used
improve functionality and user experience
You can control cookies through your browser settings.
10. Security of personal information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
This includes technical and organisational measures such as:
secure IT systems and access controls
use of reputable cloud and software providers
staff training and confidentiality obligations
11. Access and correction
You may request access to the personal information we hold about you, and request correction if it is inaccurate, out of date or incomplete.
To make a request, please contact us using the details below.
We will respond within a reasonable timeframe and may need to verify your identity.
12. Complaints
If you have a concern or complaint about how we handle your personal information, you can contact us using the details below.
We will:
acknowledge your complaint
investigate the issue
respond within a reasonable timeframe
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Contact details
For privacy enquiries, access requests or complaints, please contact:
Privacy Officer
Ad Astra Financial Group Pty Ltd
+61 2 7906 2700
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.